FOR IMMEDIATE RELEASE

September 13, 2024

 

Commissioner Temple Urges Homeowners to Stay Alert for Contractor Fraud Following Hurricane Francine

Hurricane Francine caused property damage throughout many areas of Louisiana. Unfortunately, such large storm events provide an opening for dishonest service providers to take advantage of homeowners.

“My prayers are with our friends and neighbors who are dealing with significant property damage in the aftermath of Hurricane Francine,” said Commissioner Tim Temple. “If you need to file a claim, contact your insurer first. Make sure you hire reputable contractors during the recovery process and be wary of anyone you did not contact offering to do work on your home.”

Studies show that as a policyholder, you pay about $1,000 a year in insurance premiums for the cost of insurance fraud. The choices we make during the claim process can reduce insurance fraud and the impact it has on insurance costs.

Be Proactive

  • Assess Damages: If you think you have catastrophe-related damage, reach out to your insurance company and ask for clarification on your coverage.
  • Recruit a Professional: Seek out a licensed, insured and well-reviewed contractor before any potential fraudulent contractors come knocking on your door.

Research and Verify Before Signing Anything

  • Research and Verify: Before hiring a contractor, research their credentials, reputation and track record. Check for licenses, certifications and reviews from previous clients. Verify their insurance coverage and inquire about any past complaints or legal issues.
  • Get Multiple Quotes: Obtain bids from multiple contractors for comparison. Be wary of significantly low bids, as they may indicate substandard work or hidden costs. Aim for a balance between affordability and quality.
  • Beware of Red Flags: Be alert to red flags such as high-pressure sales tactics, vague or evasive answers, or reluctance to provide written estimates or contracts. Trust your instincts and proceed with caution if something seems off.

Stay Involved and Take Account

  • Written Contracts: Always insist on a written contract detailing the scope of work, materials, timeline and a payment schedule that does not include large upfront payments. Review the contract carefully, ensuring that all terms and conditions are clearly outlined and agreed upon by both parties.
  • Stay Involved: Stay actively involved in the project by regularly communicating with the contractor and monitoring progress while keeping records of all work communications.
  • Seek Legal Advice if Necessary: If you suspect contractor fraud or encounter significant problems during the project, seek legal advice promptly. A legal professional can help you understand your rights, explore options for resolution, and take appropriate action to protect your interests.

Contact the Louisiana Department of Insurance if you need help. Call our office at 1-800-259-5300 or contact us online to file a complaint, ask a question about your policy, report suspected insurance fraud and more. Visit our website for more After the Storm Resources.

The new LDIConnect app provides the public with LDI emergency alerts, convenient access to the department’s resources and a messaging service for questions. LDConnect is available to download in the Apple App Store and Google Play Store.

About the Louisiana Department of Insurance: The Louisiana Department of Insurance works to improve competition in the state’s insurance market while assisting individuals and businesses with the information and resources they need to be informed consumers of insurance. As a regulator, the LDI enforces the laws that provide a fair and stable marketplace and makes certain that insurers comply with the laws in place to protect policyholders. You can contact the LDI by calling 1-800-259-5300 or visiting www.ldi.la.gov.